Admin

24 Jan 19

Law of Attraction and Hospitality

Let me explain the term “Law of Attraction” briefly, for the benefit of all those who may not be familiar with the term.

All that we are, is a result of, what we have thought Buddha

We create our own universe, as we go along Winston Churchill.

In simple words, we attract like thoughts, like things in our lives. If we think good, we attract more good. if we think bad, we attract more bad.

We will get in life what we focus on most. For example We are not happy from anything, and, we just think everyday that we are not happy, more unhappiness will come our way.

However if we change our thinking to believe that we are happy, universe powers will work together to create circumstances to make us more happier. 

Now how does this relate to guest services in hospitality industry or any customer centric industry.

Expectations in Hospitality

In hospitality we believe that great guest services come from great employees, if employees are happy, they will make customers happy also. If they are not, customers will also be not happy !! 

We are expected to

  1. greet customer with genuine smiles
  2. serve with genuine care
  3. listen to them attentively and resolve issues emphatically.

How does Law of attraction influence

Can an employee

  1. who is not happy greet with genuinely smile
  2. employee who is not loved, provide genuine care
  3. employee who is engaged with negative thoughts can listen attentively and emphatically?.

Now the question is

  1. Can we make all employee to be happy, loved or emphatic?
  2. if some team members inherently possess these qualities, will they always remain in the same situation?
  3. Can positive thinking and lifestyle be trained?

In my opinion no one can be trained enough or told to think positively or be happy or be loved. These are all internal feelings of individuals, external forces can not control these attributes.

The only force which can influence is their own MINDS. As we become what we think, as we attract more of what we like or focus.

If our team members are focusing on negative thoughts, no matter how hard we train them, they will never be successful and they are emitting negative vibes all around them.

No Standard operating procedure of any company will be able to make the guests feel loved by employee if the person applying the procedure is not happy himself.

What we can do

So can we do anything to influence them as their leader?

Yes !! as a leader it in our inherent interest to see that our team mates are happy in their lives, that they are loved, that they are cared not only at the workplace but also in their personal lives.

The only way we can achieve this is by coaching / mentoring them to change the way of their thinking towards life, towards how they think about circumstances and think only good to bring good around them.

Yes it is very hard to delve into personal lives of our team members (especially if they are large in numbers), however if we work in small groups and mentor few peoples at a time and those already mentored, mentor few others, it can be achieved.

There is no shortcut to it, the process will take a long time, however it can be achieved through combined efforts.

Your thoughts and inputs on above article are much appreciated and will help me to write more constructively and in details about this subject for the benefit of all.