Online Hotel Management Courses and Training
Learn how to use Balance Score Card and KPI for management
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Course sections

Section 1
Introduction & Fundamentals of Balance Score Card
1
Introduction to the course on performance management & balance score card
2
Lecture-2.Understanding Key Performance Indicator – KPI
3
Lecture-3. Terminology – Lagging and Leading Indicators
4
Lecture-4.Characteristics of Good KPI
5
Lecture-5. Key Performance Indicators- Development Process
Section 2
Balance Score Card
1
Lecture-7.Meaning of Balance Score Card
2
Lecture-8.What are performance Metrics – are they only Financial
3
Lecture-9.Balance Score Card – Intangible assets important for Business
4
Lecture-10.Implementation Strategy for Balance Score Card
Section 3
Balance Score Card – Explained Four Prospectives
1
Lecture-11.Four Prospective of Business Performance
2
Lecture-12.Customer Prospective of Business Performance
3
Lecture-13.Internal Processes Prospective of Business Performance
4
Lecture-14.Employees Prospective of Business Performance
5
Lecture-15.Financial Prospective of Business Performance
Section 4
Section 4: How to Setup and Establish Balance Score Cards
1
Lecture-16.Setup Process of Balance Score Card
2
Lecture-17.Process Planning to Establish BSC
3
Lecture-18.Development of Performance Measures – Balance Score Card
4
Lecture 19.What are Mission Vision & Value and related to Balance Score Cards
5
Lecture-20.What is Mission Statement – Detailed
6
Lecture-21.What is Vision Statement
7
Lecture-22.What are Values and how it relates to business performance
8
Lecture-23.What is Strategy
9
Lecture-24.Strategy Map and how it fits with Balance Score Card
10
Lecture-25.Recap of What we have Learned so Far
Section 5
Section 5: Sample Performance Measures to determine success in business
1
Lecture- 26 Performance Measure under Four Prospective of Business
2
Lecture-27 Sample performance measure for Food Industry
3
Lecture-28.Template of a KPI Measure in Balance Score Card
4
Lecture-29.Setting up targets and Priorities
5
Lecture-30.Process of Cascading down and aligning goals
6
Lecture-31.Final Steps after Balance Score Card

Section 4: How to Setup and Establish Balance Score Cards

Lecture-24.Strategy Map and how it fits with Balance Score Card

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