Best customer service skills – A must have for all professionals in 2020

Sales and Marketing courses and best customer service

Best customer service skills are the most desired skills in today’s business scenarios. For many industries differentiation in best customer services is often the differentiating factor. The level of customer service skills its peoples’ posses, also often define the brand of the business.

Why Best Customer service skills are important

No matter what is the focus of the business, every customer expects a fair amount of services in lieu of time or amount they spend. Even the customers who are not paying directly or are internal customers such as support services deserve to be treated well.  In the current scenario, customer service is even more important and paramount, Yet many companies and employee fails to comprehend it and how they should enhance customer service.

What this course on best customer service skills will teach you

This course provides a very basic understanding and essential steps in customer service. The unique Point of this course is not just the content presented by the personalized feedback which will be provided to each assignment submitted in this course.

In this course, we will take you through the five elements of best customer service skills.

1. Focus on Customers

2. Determine their needs.

3. Efficient Services.

4. Satisfy their need to feel important (Self Esteem)

5. Build a rapport with them.

You will not be able to master these skills by just listening to the videos, but by practicing it. So make sure you are submitting your assignment for our review.

So Don’t wait and subscribe to it now!!

Who this course on best customer service skills is for:

  • all humans which are here to serve others
  • Food and Beverage industry
  • Hospitality Industry
  • Banking and other customer-focused industries

What you’ll learn

  • 6 Basic levels of service
  • 5 steps in giving delightful services
  • what is a crime in guest services
  • what services guest expect from providers
  • How we should treat our internal customers
Who is the Instructor of this Best customer service skills course

Mr Harish Chandra 

• Was trusted by former CEO of Jumeirah Group of Hotels & Resorts to launch and implement 1st class Food and Beverage training skills including best customer service skills, during the pre-opening phase covering the entire 12 Food and Beverage outlets under the flagship of Jumeirah Beach Hotel and Resorts – Dubai.

• Initiated successful negotiation with service providers and switched from man-power based agreements to performance-based ‘man-days’ type of agreements.

Currently, harish serves as a Section Head of Food and Beverage, at ADNOC GROUP where I’ve mentored, coached and empowered staff to put their best feet forward and offer prolific services to guests and international clientele.

Introduction and Understanding Fundamentals

1
Intro to the course – Enhancing Customer Service

Business emphasis different focus on customer services. For many industries differentiation in best customer services is often the differentiating factor. The level of customer service also often define the brand of the business.

No matter what is the focus of the business, every customer expects a fair amount of services in lieu of time or amount they spend. Even the customers who are not paying directly or are internal customers such as support services deserve to be treated well. In the current scenario, customer service is even more important and paramount, Yet many companies and employee fails to comprehend it and how they should enhance customer service.

This course provides a very basic understanding and essential steps in customer service. The unique Point of this course is not just the content presented by the personalized feedback which will be provided to each assignment submitted in this course.

In this course, we will take you through the five elements of customer service.

1. Focus on Customers

2. Determine their needs.

3. Efficient Services.

4. Satisfy their need to feel important (Self Esteem)

5. Build a rapport with them.

You will not be able to master these skills by just listening to the videos, but by practicing it. So make sure you are submitting your assignment for our review.

So Don't wait and subscribe to it now!!

Who this course is for:

  • all humans which are here to serve others
  • Food and Beverage industry
  • Hospitality Industry
  • Banking and other customer-focused industries

What you'll learn

  • 6 Basic levels of service
  • 5 steps in giving delightful services
  • what is a crime in guest services
  • what services guest expect from providers
  • How we should treat our internal customers


2
Problem with bad customer service and learning outcomes
3
Definition of Customer and Guest
4
What does our Guests Expect from Us
5
What is Guest Courtesy and what we should do to remain courteous
6
Why customer is important and Definition of Service to Customer

What are different Levels of Customer Service

1
What are Basic Levels of customer Service
2
Higher Levels of Service – These levels what every hotelier aims to achieve
3
Unbelievable Service – Highest Level of Service to be achieved
4
Criminal Service – a Big No No in service Culture – Must Aviod

5 Steps in Providing Memorable Services to Guests

1
First Step in Guest Delight Service- Focus on the Guests
2
Second Step – Determine Guest Needs
3
Third Step – Provide Efficient Services
4
Step Four – Enhancing Guest Self Esteem
5
Fifth Step – Building Rapport with customer and recovering any mistakes

Summary And Assignment

1
Summary and Role Play Assignment

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Enrolled: 30 students
Duration: 2 Hours
Lectures: 15
Video: 1.5 Hours
Level: Beginner

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Best customer service skills – A must have for all professionals in 2020
Price:
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