Conflict resolution How to resolve day to day conflicts for better productivity Communication Skills
Conflicts are inevitable in any environment, especially in the work environment. Every department and manager tries to achieve their goals and sometimes it comes at a cost of others giving rise to conflicts. conflict resolution is necessary for the managers in order to keep smooth business operations and maintain efficiency. Communication Skills plays a big part in resolving conflicts
In this course, we will teach you the fundamentals of
- Why conflicts arise
- how to Resolve Conflicts through effective communication skills
What you’ll learn
- Conflict Resolutions
is there any course requirements or prerequisites?
- Basic English Understanding
Who this course is for:
- Students
- Managers
- Aspiring Managers
This course is being taught by Mr Manish Gupta, you can check out his other hotel management courses here
Learn how to analyse and maximize Restaurant Profitability
Analyze & Interpret Overall Hotel Financial Statements
Communication Skills for Conflict Resolution
3
CR 2 Communication in Conflict
4
CR 3 Meaning of Positive intent in difficult situations
5
CR 4 Positive Intent – Example
6
CR 5 De-escalating Emotions as a method to communicate in Conflicts
7
CR 6 Detached Responsibility method in resolving conflicts
8
CR 7 – Keys to handle Angry Peoples
9
CR 8 Keys to deal with denial
10
CR 9 Uncovering Hidden Agendas
11
CR 10 Giving Negative Feedback
12
CR 11 Receiving Negative Feedback and Excercise
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