Conflict resolution- How to resolve day to day conflicts for better productivity | Communication Skills
Conflicts are inevitable in any environment, especially in the work environment. Every department and manager tries to achieve their goals and sometimes it comes at a cost of others giving rise to conflicts. conflict resolution is necessary for the managers in order to keep smooth business operations and maintain efficiency. Communication Skills plays a big part in resolving conflicts
In this course, we will teach you the fundamentals of
- Why conflicts arise
- how to Resolve Conflicts through effective communication skills
What you’ll learn
- Conflict Resolutions
is there any course requirements or prerequisites?
- Basic English Understanding
Who this course is for:
- Students
- Managers
- Aspiring Managers
This course is being taught by Mr Manish Gupta, you can check out his other hotel management courses here
Learn how to analyse and maximize Restaurant Profitability
Analyze & Interpret Overall Hotel Financial Statements
Communication Skills for Conflict Resolution
3
CR 2 Communication in Conflict
4
CR 3 Meaning of Positive intent in difficult situations
5
CR 4 Positive Intent – Example
6
CR 5 De-escalating Emotions as a method to communicate in Conflicts
7
CR 6 Detached Responsibility method in resolving conflicts
8
CR 7 – Keys to handle Angry Peoples
9
CR 8 Keys to deal with denial
10
CR 9 Uncovering Hidden Agendas
11
CR 10 Giving Negative Feedback
12
CR 11 Receiving Negative Feedback and Excercise
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