Duration: 2 Hours
Lectures: 5
Video: 1 Hours
Level: Beginner


Sales and Marketing courses and best customer service

This course introduces Learners to Customer Service, its impacts, and helpful resources. Moreover, it explains about industrial applications of Customer Service Essentials.

What is Customer Service?

Al Hopper defined Customer Service as

support and help served by organisation to customers as buyers of product or services which makes them better than competitors.

Dr. Meghan Norris suggested that

Customer service is by representatives having the flexibility and being empowered to adapt to, and meet, consumer wants and needs in the customer required context.

Take a look at the definition of customer service here 

Good customer service is synonymous with Starbucks for following simple reasons:


  • Knows their customer’s name and who they are
  • Knows their customer’s previous orders
  • Always creating fresh and new ideas based on customer feedback….

Starbucks has gained customer recognition all over the world, this is evident from the fact that it doesn’t need logos on its cups anymore.

Take other customer service courses here.

Customer Journey Map

This course on Customer service essentials is authored by 

Ravi Sharma is considered a hotelier par excellence. He has worked in some of the most iconic hotel brands in the world after beginning with The Oberoi Group in 1980. Over his illustrious 25-year hotel career, Ravi won several accolades that cemented his place as a veteran in the hospitality industry. Over the last 14 years, he reinvented himself as an educator in the hospitality education space, carving a niche for himself. He has taught and led several highly sought-after modules of the University of West London, Edinburgh Napier University and Queen Margaret University among others over his career as an academician.

Kunal Kaul is a seasoned hotel industry professional with over 17 years of experience across hotel operations and hospitality education. Kunal has vast operational experience at some of the top five-star hotel chains worldwide like Hilton, Accor, Radisson and Thistle Hotels. With stints in France, the United Kingdom and India, his experience spectrum is wide and multifarious. He has mentored, trained and led teams for over 15 years. A Wines & Spirits Educator, Certified Sherry Educator, and Certified Specialist of Wine (Society of Wine Educators) and a hospitality trainer to boot, he is considered a subject matter expert in his area of expertise.

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Introduction to the course and Essentials of Customer Service
Know how to do Customer Service
Essentials of Complaints Handling Methods
Essentials of Wow customer service
Current Customer Service Trends and Innovations

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Master Essentials of Customer Service
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