Introductions and Fundamentals of Suggestive Selling Skills

Introductions to the Suggestive Selling Skills course

how many times you have gone to a
restaurant and you did not like the dish
that you ordered
or you wish that the waiter could have
suggested something or you are confused
in what kind of dessert you want to
order what kind of wine you want to
order
what kind of wine will go with what kind
of food
we normally like to eat we are foodies
but when we go to the restaurant we are
sometimes
confused our guests are sometimes
confused
what dish they would like to order so
they normally ask
the waiter normally ask they ask the
server
so the server and the waiter fnb staff
need to have a very good skill in
suggesting
what kind of food what kind of beverage
what kind of coffee what kind of
uh item that the guest should order
that will help not only in the guest
satisfaction
but also in the profitable increasing
the profitability of the restaurant
itself
suggestive skill is not about pushing
the most profitable item it’s about
pushing the item which is most suitable
for the guest
so in this short course mr harish
chandra who is the fnv expert
will be explaining you some skills
and some processes how you can learn the
suggestive
selling skills how you can master and
learn how to suggest a dish to a guest
without being pushy but still
maintaining a good profitability
of your restaurant so over to mr harish
now
hi greetings to the viewers my name is
haris chandar
i am a food and beverage professional
and i am before you
explaining this course which is about
suggestive selling
feel free in case if you have any
question please at the end of the course
try to write it to me i will be very
happy to answer and i will take you
slide by slide
explaining what is the best way in doing
suggestive selling in your outlet in
your restaurant in your hotel in your
resort
or the place that you are selling
selling is a technique
many times you have gone to a restaurant
and you have had a good experience or
probably a bad experience
that depends of a place that you have
been to
that depends how the people have treated
you that depends how
trained the service staff in that area
there are times what you ordered you
received it very well
everything was perfect it was warm as a
warm food
cold as a cold food all accompaniments
came properly
the service was done perfect right to
right left
left plate to plate and then example
passing a pepper mill at the last
or showing you your condiments or
telling you a little about your food
that you have ordered
that all will increase the satisfaction
for what you have ordered and many times
you also wish that probably the server
would have told you
that what to order because the server
knows
what is best available for that day