Online Hotel Management Courses and Training
Suggestive selling and Upselling skills you need today to grow your career in 2020
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Course sections

Section 1
Introductions and Fundamentals of Suggestive Selling Skills
1
Introductions to the Suggestive Selling Skills course
2
Who is best for Suggesting F&B items
3
Why do YOU need to this Learn this course
4
Objectives of this course – Suggestive Selling Skils
5
What is Suggestive Selling
6
Benefits of Suggestive selling to guest business and employees
7
Difference between Suggestive Selling , Up-selling and Cross Selling
Section 2
How and When we can Implement Suggestive Selling Skills
1
Understand Guest Psychology
2
When you can Suggest something to a guest
3
Professionalism in Selling – Part 1
4
Professionalism in Selling and right way to hand menu
5
Professionalism in Selling wines and Desserts
6
Most Common Types of Suggestion guest look for – Dietary restrictions and Healthy options
7
Common Type of Suggestions Guest Need – Portion size and Time constraints
Section 3
Tools that need to be used for Suggestive Selling Skills
1
Vocabulary You can use to express yourself
2
Vocabulary You can use to express yourself-part 2
3
Do and Dont while engaging with customers
4
Bottom Line Goal of Suggestive Selling
5
Bottom Line Goal of Suggestive Selling with real life example
6
Summarizing whole session with two golden rules.
7
Role Play Assignment for Suggestive Selling Skills

Tools that need to be used for Suggestive Selling Skills

Bottom Line Goal of Suggestive Selling with real life example

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Tools that need to be used for Suggestive Selling Skills Bottom Line Goal of Suggestive Selling
Complete
Tools that need to be used for Suggestive Selling Skills Summarizing whole session with two golden rules.