Online Hotel Management Courses and Training
Suggestive selling and Upselling skills you need today to grow your career in 2020
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Course sections

Section 1
Introductions and Fundamentals of Suggestive Selling Skills
1
Introductions to the Suggestive Selling Skills course
2
Who is best for Suggesting F&B items
3
Why do YOU need to this Learn this course
4
Objectives of this course – Suggestive Selling Skils
5
What is Suggestive Selling
6
Benefits of Suggestive selling to guest business and employees
7
Difference between Suggestive Selling , Up-selling and Cross Selling
Section 2
How and When we can Implement Suggestive Selling Skills
1
Understand Guest Psychology
2
When you can Suggest something to a guest
3
Professionalism in Selling – Part 1
4
Professionalism in Selling and right way to hand menu
5
Professionalism in Selling wines and Desserts
6
Most Common Types of Suggestion guest look for – Dietary restrictions and Healthy options
7
Common Type of Suggestions Guest Need – Portion size and Time constraints
Section 3
Tools that need to be used for Suggestive Selling Skills
1
Vocabulary You can use to express yourself
2
Vocabulary You can use to express yourself-part 2
3
Do and Dont while engaging with customers
4
Bottom Line Goal of Suggestive Selling
5
Bottom Line Goal of Suggestive Selling with real life example
6
Summarizing whole session with two golden rules.
7
Role Play Assignment for Suggestive Selling Skills

Tools that need to be used for Suggestive Selling Skills

Bottom Line Goal of Suggestive Selling with real life example

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