Introduction to Hospitality and Basic Functioning of key Departments in hospitality industry
What is Hospitality Industry
For many, the hospitality industry holds a certain glamour and sophistication. This is partly due to the image most hotels choose, refine, and project to the public. Much of this image is created through architecture and design. Yet a building is really only bricks, mortar, steel, glass and furnishing. The property‘s architecture and style may be important in setting the theme, but other factors
are also important in differentiating one hotel from another. These factors can include the property location, variety and quality of food service, special features and amenities, and perhaps most important, a staff that puts all of this together with service to create the overall image and competitive position.
Front office and other key departments of every hotel
Front office personnel are literally on the front line in creating that image. Reservations agents are often the first to have contact with the guest, while front desk agents, Concierges, bell attendants, and door attendants are among the first needed to satisfy guest needs make front office work interesting and rewarding. And since no two guest, two hotels, or – for that matter – two days are even the same, front office work can‘t help but be exciting and challenging.
This course will give you an understanding of the basics of the hospitality industry and a high-level overview of key departments
– Front office
– Guest Relations
– Revenue Management
With the help of this course you will be able to understand how these departments work together