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Hospitality Job Opportunities For February 2021
Latest Hospitality Job Opportunities 2021 for you to apply around the world. Pls checkout our articles on Interview tips to be successful in your career. Pls like and share this page so that others can be benefitted. This page will be updated weekly to add more jobs that will be posted online.
1.India (Jobs)
1.Hotel Management
Inspire Global Solutions Thane, Maharashtra, India
About the job
Managing all the technical aspects of the electronic technology products of customers Signing up AMCs with customers Generating new leads for AMC Managing the day to day activities of the branch Work schedule for tech team as per the criticality of work also Plan AMC Service Visit of Team on Month Basis and verifying their expense statements System set-up and training to the technical team Providing documents and training material Getting Trained and Updating team with the new products Coordinating with various supplier for the warranty replacement Preparing AMC WRR report and submitting to Accounts…
Seniority Level
Mid-Senior level
Industry
- Staffing & Recruiting
- Human Resources
- Banking
Employment Type
Full-time
Job Functions
- Management
- Manufacturing
Click here to apply https://www.linkedin.com/jobs/view/2400767667/?alternateChannel=search&refId=FdKljPTXxoOlhYzk8t29WQ%3D%3D&trackingId=Y0IxKbc%2FDs0pfmBrCmiE%2FQ%3D%3D
2.Club Ambassador
The Choice of India Delhi, Delhi, India
About the job
Experience in managing a Call Centre with a focus on membership sales engagement and client interaction Requirements Graduation in any stream 3 years of experience Good Communication Skills Club Ambassador A combination of good communication skills and ability to interact with the hotel client guests and members at the hotel Head of Direct Sales Sales experience in team management in a travel world business to lead direct sales efforts under our platform Privilege Member Member Enrolment Executive Good verbal and written communication skills in English for marketing the hotel loyalty membership…
Seniority Level
Associate
Industry
- Hospitality
Employment Type
Full-time
Job Functions
- Other
Click here to apply – https://www.linkedin.com/jobs/view/2399509914/?alternateChannel=search&refId=FdKljPTXxoOlhYzk8t29WQ%3D%3D&trackingId=8jP4fD3syWGpEs%2B0OZ4ikw%3D%3D
3.Accounts Assistant – Hotel & Resort
Stemmons Business Services Pvt. Ltd. Vadodara, Gujarat, India
About the job
This position will be responsible for
This position will be an A P assistant to input and allocate all payable for the Hotel Team
Responsible to reconcile Prepaids setup reoccurring invoices and reconcile AP Trade
This position will also follow-up with checks in transit over 30 days and deliver the weekly G L Activity Report to the Department Managers
This position will also produce weekly Productivity Report for Hotel Management
Job Specification
Should have B
Com M com M B A
Experience should be 0 to 3 years Knowledge of Excel is mandatory
Seniority Level
Entry level
Industry
- Outsourcing/Offshoring
Employment Type
Full-time
Job Functions
- Accounting/Auditing
- Finance
Click here to apply – https://www.linkedin.com/jobs/view/2402186180/?alternateChannel=search&refId=MKTF2xtCu%2FMxe7sdHXeKEg%3D%3D&trackingId=LvKVkiHvwnxl1FZeJcsGUg%3D%3D
4.Associate
Hotel Management Jobs | Jobshm.com Valappadi, Tamil Nadu, India
Seniority Level
Entry level
Industry
- Hospitality
Employment Type
Full-time
Click here to apply – https://www.linkedin.com/jobs/view/2391025124/?alternateChannel=search&refId=Yy8EGZWG0ajZ%2Bcg5%2F%2FaHpQ%3D%3D&trackingId=bEQfyGrTqRwH%2FyL1x147Ww%3D%3D
5.Duty Manager
St. Regis Hotels & Resorts Mumbai, Maharashtra, India
About the job
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Communicates any variations to the established norms to the appropriate department in a timely manner.
Sends copy of MOD report to all departments on a daily basis.
Strives to improve service performance.
Ensures compliance with all policies, standards and procedures.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals
Understands and complies with loss prevention policies and procedures.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Empowers employees to provide excellent customer service.
Provides immediate assistance to guests as requested.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Ensures employees understand customer service expectations and parameters.
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Records guest issues in the guest response tracking system. Assisting Human Resources Activities
Participates as needed in the investigation of employee and guest accidents.
Observes service behaviors of employees and providing feedback to individuals.
Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
Celebrates successes and publicly recognizes the contributions of team members.
Ensures employees are cross-trained to support successfully daily operations.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Click here to apply – https://www.linkedin.com/jobs/view/2403202575/?alternateChannel=search&refId=Yy8EGZWG0ajZ%2Bcg5%2F%2FaHpQ%3D%3D&trackingId=uII%2BPoB0mSynJRxC%2FK8v5A%3D%3D
2.Malaysia
1.Housekeeping Executive
Get Inn Hotel Seremban, Negeri Sembilan
Responsibilities
- Clean and arrange guest rooms to hotel standards for guest arrival
- Clean and maintain common areas of the hotel
- Ensure all rooms are cared for and inspected according to hotel standards
- Ensure you have enough stock on Hotel Amenities, towels, detergents and etc
- To counter check the items received from the Laundry. Return back the Laundry items for Rewash if not clean.
- Ensure a high level of customer service is performed at all times
- Protect equipment and make sure there are no inadequacies
- Notify superiors of any damages, deficits, and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Report all lost and found items to the Housekeeping Manager.
- Check stocking levels of all consumables and replace when appropriate
- Must be available to work set shifts and cover alternate shifts when necessary. After each shift, you must fill in a report and communicate all activities you have encountered during your working time.
- Shift handover report has to be done upon completing shift hours.
- Failure to notify your Manager according to established departmental policies when you will be absent or late may result in disciplinary action.
- Perform other duties from the norm as requested by Manager
Click here to apply – https://www.careerjet.com.my/jobad/my5a29f6640e38a0e604b3ce484f064188
2.Director of Sales
- Selayang, Selangor
Job description
Identify business potential and upkeeps close contact with former and potential clients through personal visits, phone calls and correspondence in view of entering into contracts with them, especially with corporate accounts.
To set clear objectives for the Sales team and develop individuals skills and performance reviews, coaching and training.
Ensure the availability of after-sales services and, in particular, concerns him/herself with clients who have registered complaints.
Draws up together with the sales team, sales promotions and packages.
Enter into negotiations on behalf of the company as and when required to do so taking care not to exceed the limit of his/her authority.
Identify business potential and upkeeps close contact with former and potential clients through personal visits, phone calls and correspondence in view of entering into contracts with them, especially with corporate accounts.
Establish regular contact with major associations and government departments which specialize in corporate business.
Be aware at all times of hotel’s special program/promotions and advertising schedule of it in order to deal knowledgeably with clients.
Entertain supporting and prospective clients when necessary in order to maintain or develop a long-lasting and growing relationship.
Organize and attend trade shows when requested.
To research, produce, gain agreement to implement and monitor the annual Budget Proposal/Plan throughout the year, updating as necessary.
To ensure that all revenue related systems are kept up to date with accurate information and all Leading Hospitality / Travel Company Hospitality standards are compiled with fully.
To implement and maintain selling procedures in Rooms, Conference and Banqueting Sales, Food & Beverage outlets and the other departments.
To monitor, against agreed targets the performance of key accounts in conjunction with Sales, Reservations and the General Manager; and to participate actively in the ongoing management of key accounts.
To maximize cross selling from new and potential hotel accounts to other Leading Hospitality / Travel Company Hotels properties.
To be responsible for all marketing activity in the hotel.
Work Experience
- Oversees and directs all aspects of the Sales and Distributions activities
- Responsibilities include overseeing the planning and development of promotional strategies and marketing plans oversee and assist with the development and implementation of the sales and marketing plan; management of the sales and marketing team and reporting on effectiveness of the plan
- Must work well in high pressure, fast paced environment requiring the ability to multi-task
- Oversee adherence to the annual budget and expense management
- Degree / Diploma in Hospitality Management or its equivalent
- 5 years of working experience in a similar capacity
Benefits
- Medical for employee
- Yearly Optical claim for employee
- Dental claim for employee
- Official check
- Mileage claim
- Laundry for employee
Click here to apply – https://www.careerjet.com.my/jobad/mye0efeecaf40995de85c2e63e10952505
3.Director of Food & Beverage
- Kuala Lumpur
Responsibilities
Provide effective and inspirational leadership to the team.
Responsible for overseeing the entire food and beverage operations, which includes culinary.
Prepares the annual food and beverage budget and monthly forecasts for food and beverage needs and expenses.
Maintain exceptional high standards of food & beverage quality and guest service quality.
Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department.
Ensure compliance with business operations and legal regulations.
Market the food & beverage outlets, develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentation to meet/exceed sales and financial goals and objectives.
Interact with hotel’s guests on a regular basis and gather feedback for further improvement.
Maintains a high employee engagement rate.
Work Experience
Has at least 3 years working experience as an Assistant Director of F & B in a 5 star luxury hotel.
Extensive knowledge of F&B working practices in a 5-star hospitality setting.
Excellent interpersonal and communication skills (both verbal and written).
Excellent guest passion and be extremely guest focused.
Strong leadership and organizational skills.
Strong business acumen and analytical skills.
Dynamic, ambitious and self-motivated.
Click here to apply – https://www.careerjet.com.my/jobad/my90c6121b4f994fb765a7999856b86da7
4.Assistant Manager – Housekeeping
Hyatt
Job description
Summary : At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations aren Summary : At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations aren’t just met-they’re exceeded. You will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation’s Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager – Housekeeping is responsible to assist the Housekeeping Manager in managing the department, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the housekeeping operation and administration. Who and what are WE looking for? Confidence, energy and cleverness; A hands-on mentality with a positive attitude and pro-activism; A problem-solver who likes to take on challenges; Assurance of leading the housekeeping team; Motivation and coaching are your middle names; Working closely with all Rooms Management to make sure guests are connected to who and what matters to them. Qualifications : Ideally with a relevant Degree or Diploma in Hospitality or Tourism Management. Minimum 2 year of work experience in Housekeeping as Assistant Manager or Team Leader in larger scale hotel. Excellent customer service, communications and interpersonal skills are a must. A true desire to satisfy the needs of others in a face paced environment. Refined verbal and written communication skills. *Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals only.
Click here to apply – https://www.careerjet.com.my/jobad/my206cbdeb55ed714dc31faf7c160a879d
5.Director of Sales & Marketing
- Kuala Lumpur
-
Job description
- Lead the team to drive total hotel revenue and take responsibility for the achievement of budgeted revenue streams.
- Develop and execute sales & marketing strategies through preparation of a strategic sales plan.
- Implementation and administration of the Sales and Marketing budget and the establishment of annual individual sales goals.
- Ensure understanding of the competitive landscape, local and feeder market dynamics and changing customer needs to ensure property success.
- Ensure that all sales related activities support customer satisfaction, retention and new business development goals.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedure
- Work Experience
- Possess a Diploma or Degree in Business Administration/Hotel Management or equivalent
- Minimum five years of sales and marketing experience in a leadership role in the luxury hotel
- Excellent networking and persuasion skills
- Excellent communication skills
- Excellent financial awareness and business planning skills
- Accountable and resilient
- Ability to work under pressure
- Forward thinking and confident with taking the company to the next level
- Flexibility to respond to a range of different work situations
- Proficiency in Microsoft Word, Excel, and property management systems
- Independent and able to motivate company towards results
Click here to apply – https://www.careerjet.com.my/jobad/my00c68ca85a071af5070698aaef04b2fb
3.Canada
1.General Manager – Hotel
Hampton Inn by Hilton Detroit DearbornDearborn, MI
Job Description
Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
- Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
- Implement and maintain local and national sales/marketing programs.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
- Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
- Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
- Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
- Develop new programs which result in an increased level of guest satisfaction and operational excellence.
- Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
- Reward employees who meet or exceed guest expectations.
- Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
- Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
- Recruits qualified applicants. Trains employees in accordance with company standards.
- Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc
- Other duties as assigned.
Job Requirements
- Minimum three years related hospitality management experience preferred; 4-year degree highly preferred.
- Hilton certification or experience preferred.
- Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
- Ability to exercise excellent communication, presentation, organization, time management and listening skills.
- Ability to use analytical skills for measuring business potential and value to the hotel.
- Ability to successfully interact with all levels of customers and hotel management.
- Ability to manage and direct a staff to perform daily job tasks.
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
Click here to apply – https://www.hcareers.com/jobs/general-manager-hotel-1576672/
2.Hotel Valet Attendant / Driver
The Westshore Grand, a TributeTampa, FL
Job Description
Customer Acknowledgement: Friendly; warm; sincere greeting of all arriving and departing guests. Open vehicle and hotel doors.
Guest Name Usage: Determine and utilize name during guest interaction.
Valet parking: Park & retrieve guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate documentation of vehicle damage, arrival/departure dates; valet/self parking option; vehicle location; other property specific needs.
Post Position: Move from door post to and from other guest service areas throughout the hotel in response to customer needs.
Luggage: Read luggage tags; use guest name; utilize claim tickets where necessary to ensure appropriate delivery/storage of luggage, packages, etc. Place packages/ luggage onto baggage carts or in secure area for delivery to guest or to guest room. Ability to grasp, lift and/or carry or otherwise move items with weights up to 75 lbs. from vehicles.
Rooming Process: Perform check-in and check-out calls, including luggage handling and the escorting of guests to/from their rooms. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
Taxis/Transportation: Hail taxis as needed; assist guest in acquisition of transportation needs.
Guest Van Transportation: Perform pick ups and drop-offs at the airport, etc. (if property provides service) for the guests in a timely and friendly manner. Perform all vehicle inspections/safety checks in accordance with hotel guidelines.
Cleanliness: Maintain the cleanliness of Guest service Areas including: lobby entrance; valet parking area; parking garage structure; and luggage storage areas. Maintain cleanliness of entrance doors & windows.
Organization: Maintain an organized and clean appearance in all work areas.
Deliveries: Deliver messages; valet/laundry; ironing boards; etc. to guest rooms.
Daily Event Board: Post the daily events in appropriate lobby location(s).
Knowledge of Area/Hotel events: Ability to respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
Groups/VIP Guests: Ability to understand group resumes; aware of in-house V.I.P.’s and repeat guests. Greet them by name. Thank for patronage.
Communication: Maintain an open communication line through all shifts by proper use of inter shift log.
Emergency Procedures: Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the event of an emergency.
Job Requirements
- High school diploma or equivalent required.
- Hotel experience preferred.
- Must maintain a professional appearance and manner at all times.
- Ability to communicate with guests, respond to questions, knowledge of hotel service, provide directions to nearby local attractions, area events and activities.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
- Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
- Ability to drive vans, trucks and automobiles, both manual and automatic transmissions with or without reasonable accommodations
- Must have an excellent driving record as verified by a Motor Vehicle Report.
- Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
- Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs with or without reasonable accommodations.
- Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodations.
- Ability to be in constant motion – run for vehicles throughout shift with or without reasonable accommodations.
- Perform tasks requiring bending, stooping, kneeling, walking and running with or without reasonable accommodations
Click here to apply-https://www.hcareers.com/jobs/hotel-valet-attendant-driver-1567565/
3.Hotel Night Audit (Part Time)
Mendenhall InnMendenhall, PA
Job Description
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Honors program and provide recognition and benefits to all present members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Post miscellaneous charges as requested.
- Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Director of Rooms
- Ensure all necessary reports and forms are completed daily.
- Run accounts receivable reports.
- Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
- Other duties as assigned by the supervisors.
Job Requirements
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Click here to apply – https://www.hcareers.com/jobs/hotel-night-audit-part-time-1576618/
4.Dual Director of Sales – Fairfield Inn & Suites /Courtyard Tuscaloosa, AL
Hotel EquitiesTuscaloosa, AL
Job Description
Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Dual Director of Sales for the Fairfield Inn & Suites and Courtyard in Tuscaloosa, AL. We offer an award-winning culture and a unique environment that empowers our team to exceed guests’ expectations and make a distinct difference in people’s lives. Our ideal candidate will be engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues for a “best in class” hotel!
Overall Responsibilities
The Dual Director of Sales will be responsible for the development and implementation of the total sales effort of the hotel, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction. Other responsibilities may include but are not limited to the following:
– Soliciting group business within different market segments via teleprospecting and outside sales calls
– Maintaining rapport and developing future business with existing contacts
– Developing and maintaining relationships with key clients in order to produce group business, to include room sales, F&B sales, and catering/banquet services
– Attending networking events, developing and maintaining good relationships with officials and representatives of local community groups, companies, and trade organizations, and attending local and out-of-town meetings and conventions in order to generate sales for the hotel
– Conducting site tours
– Maintaining customer database via Hotel Sales Pro
– Developing contracts and following up with customers
– Developing and managing the departmental budget and monitoring sales activity and performance to ensure sales meet or exceed established profit plan and to accurately report variances/projections to management
Job Requirements
EOE/DFW
*Please note that this job description is not an exclusive or exhaustive list of all functions that a Dual Director of Sales may be asked to perform.
– Previous sales experience within the hospitality industry
– Knowledge of Hotel Sales Pro preferred
– Proficient in Microsoft Word, Office, Internet
– Well organized and detail oriented
– Ability to work independently
– Display initiative, perseverance and analytical skills
– Effective communication
– Professional and ethical
– Excellent customer service skills
– Quick learner and hard worker
– Team player and ability to get along with others
– Available to meet guests outside the scope of regular business hours
– Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)
Click here to apply https://www.hcareers.com/jobs/dual-director-of-sales-fairfield-inn-suites-courtyard-tuscaloosa-al-1567322/
5.Assistant Director of Housekeeping
The Mark HotelNew York, NY
Job Description
The Assistant Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Responsibilities
* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
* Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
* Motivate, coach, counsel, and discipline all Housekeeping personnel according to The Mark Hotel SOP’s.
* Ensure compliance to Standard of the Week training, using the steps to effective training according to The Mark Hotel standards.
* Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
* Assist in maintaining and controlling all housekeeping equipment.
* Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
* Assist in conducting monthly guest supplies and cleaning supplies inventories.
* Ensure that large guestroom turns are managed efficiently.
* Ensure consistency with departmental opening and closing procedures.
* Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to The Mark Hotel SOP’s.
* Develop employee morale and ensure the training of Housekeeping personnel.
* Inspect rooms daily, and ensure that some rooms are inspected with Managers on a daily basis.
* Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
* Ensure that public areas, guest rooms, and back-of-house areas are cleaned to The Mark Hotel standards.
* Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
* Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
* Ensure guest privacy and security through correctly following The Mark Hotel procedures.
* Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
* Conduct pre-shift meetings for room attendants and housemen.
* Balance and clear room status daily.
* Assist in reviewing Housekeeping staff’s worked hours for payroll compilation and submit to Accounting on a timely basis.
* Assist in preparing employee Schedules according to business forecast, payroll budget guidelines, and productivity requirements.
* Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
* Ensure sign off of all Service Standards by Position competencies for the Housekeeping staff.
* Manage and organize large turn days (including group check-ins or check-outs).
* Monitor out-of-order, out-of-service, discrepant and showrooms.
* Must maintain constant communication with Guest Services.
* Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
* Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
* Maintain key control system for house keys.
* Monitor all V.I.P.’s, special guests and requests.
* Use the telephone and computer system for reporting and verifying room status.
* Properly store, secure and issue supplies as needed to meet business demands.
* Ensure completion of regular maintenance and cleaning projects on a biannual basis.
* Ensure overall guest satisfaction.
Job Requirements
* At least 3 years of progressive experience as an Assistant Director of Housekeeping or a related field; or a 4-year college degree; or a 2-year college degree
* Supervisory experience required.
* Must be proficient in Windows, Company approved spreadsheets and word processing.
* Long hours sometimes required.
* Medium work – Exerting up to 50 pounds of force occasionally, and/or up-to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and training.
* Maintain regular attendance in compliance with The Mark Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming.
* Comply with The Mark Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain the confidentiality of information.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
Click here to apply – https://www.hcareers.com/jobs/assistant-director-of-housekeeping-1576330/
4.Thailand
1.Hotel General Manager
Mi Development Co., Ltd.
Bangkok
Job Highlights
- bachelor’s degree in Business Administration
- At least 10 year of work experience in hospitality
- Good command of English
JOB SUMMARY
Functions as the primary strategic business leader of the MSB property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increasing profit and market share. Leads the team in the development and implementation of property-wide strategies. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Strives to align the objectives and goals of Marriott and property owners to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The GM is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR
- 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.
Click here to apply – https://th.jobsdb.com/th/jobs/in-bangkok/hotel-jobs/1
2.Room Attendant
Minor Hotel Group Limited
Job Highlights
- Fair English communication skills
- At least 3 month training in house
- Eye for detail
Job Description
As Room Attendant you will have a big influence on guest experience. Your attention to detail in the preparation of their room is essential and will appeal to many of their senses – touch, smell, sight and hear. It will be your responsibility to ensure that the room is cleaned and prepared to highest standard to exceed guest expectation and ensure that their experience starts off on the right note.
Qualifications
- New graduate or at least 3 month training in housekeeping
- Good interpersonal skills
- Fair English communication skills
- Eye for detail
Click here to apply – https://th.jobsdb.com/th/en/job/room-attendant-300003002310422?searchPath=%2Fth%2Fsearch-jobs%2Fhotel%2F1
3.Managing Director (Hotel)
PRTR Recruitment and Outsourcing Bangkok
Job Highlights
- 10+ Yrs’ in Hotel Operations & Management Function
- Experience from Hotel Business is a must
- Very Good English
Job Description
Our client is a Real Estate Developer and Hotel Business. To support their business, they are looking for Managing Director for Hotel Business to join the team.
- Designing and implementing business strategies, operations strategy, plans, and procedures.
- Managing budgets and overseeing the P&L of the business.
- Establishing performance goals, allocating resources, and assessing policies for Management.
- Overseeing the daily operations of the company and the work of executives.
- Leading employees to encourage maximum performance and dedication.
- Managing relationships with partners/vendors.
Qualifications:
- Bachelor’s Degree or higher.
- 10+ years of experience in hotel operations and management functions.
- Having experience in the hotel business is a must.
- Very good English.
Click here to apply – https://th.jobsdb.com/th/en/job/managing-director-300003002304654?searchPath=%2Fth%2Fjobs%2Fin-bangkok%2Fhotel-jobs%2F1
4.Head of Customer Contact Center
Central Group (Centara Hotels & Resorts)
Pathumwan
Job Highlights
- Strong leadership skills
- Effective management and analytical skills
- Deep knowledge of call centre related systems
Job Description
Reporting to the Head of Distribution & Revenue Management, this position is accountable for driving and managing the Customer Contact Center (CCC) function for Centara Hotels group. This position has three main areas of responsibility including the delivery of service excellence, people management & development plus driving the overall commercial objectives & operational execution of the CCC function.
This position is responsible for the strategic planning and execution of all CCC operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. Tactical emphasis is on customer care, quality management, workforce planning, recruiting, coaching and training. Performance metrics include call efficiency, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, and financial performance. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale.
This position’s success is measured by the organization’s ability to provide high quality services while meeting brand standard, improving call performance, increased use of resources and adaptation of new proven technologies to increase efficiency, and achievement of metrics.
This position executes the vision for the operation ensuring the CCC meets customer and organization needs. The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
Working in collaboration with other teams and leading the CCC team, this role will be responsible for achieving and exceeding financial and KPI targets while also ensuring that all customer interactions with the CCC are handled in line with Centara brand values, thus further driving loyalty to the brand and maintaining and elevating our positioning within the hospitality industry.
TASKS AND RESPONSIBILITIES:
Commercial & Operational Excellence
- Setup and launch CCC in Bangkok within the timeline defined by management.
- Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue to hotels.
- Responsible for development and administration of annual CCC budget to attain business goals with operational stability.
- Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development.
- Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement.
- Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
- Responsible for achieving customer service key performance indicators (KPIs), sales targets & objectives, controlling expenses and maintaining and achieving high operational standards
- Constantly developing and implementing initiatives which further optimizes business performance and customer satisfaction for the CCC by reviewing and analysing key indicators on an ongoing basis (weekly, monthly and quarterly reports or business reviews)
- Working in collaboration with the other teams and hotels in order to support and maintain a strong working relationship across all stakeholders thus ensuring the CCC is updated and informed on all business information in order to support customer services for all hotels across all geographies.
- Support and drive a culture of business excellence thus ensuring that all CCC team members are fully informed, trained and supported in exceeding our customer expectations.
- Full responsibility for P&L of the CCC.
- In coordination with the other team managers, ensure that systems and processes are optimized to improve customer satisfaction and to minimize issues for all stakeholders.
- In collaboration with the other teams such as IT and system vendors, ensure the maintenance and execution of all information systems and equipment required to support CCC operations.
- Ensure volume forecasts & planning requirements are built to manage peak volume periods. Manage resources as needed to ensure delivery of KPI’s.
Click here to apply – https://th.jobsdb.com/th/en/job/head-of-customer-contact-center-300003002308260?searchPath=%2Fth%2Fjobs%2Fin-bangkok%2Fhotel-jobs%2F1
5.Head of Social Media
Central Group (Centara Hotels & Resorts)
Pathumwan
Job Highlights
- Experience working in the hospitality industry
- Worked in both a local Thai and inter capacity
- Min 3 yrs managing social media accounts
Job Description
The Head of Social Media is a marketing and content specialist who leads the company’s social media strategy and builds the global profile, positioning and awareness of Centara Hotels & Resorts through the social platforms of both Centara and relevant partners and influencers. This role is part of the Marketing & Communications team and it encompasses marketing and social strategy, content strategy and development, public relations, promotions and customer relationship management. This is a key corporate role in one of the most significant growth areas, business and reputation drivers of the organisation.
RESPONSIBILITIES
1.Create social media strategies that build strong brand recognition and engagement
2.Develop interactive and engaging social media content and campaigns
3.Facilitate scaling brand and company awareness through various social media channels
4.Directly own all Corporate social accounts across all relevant global platforms
5.Set strategy and manage COSI, Centara’s lifestyle brand’s social media strategy
6.Set strategy, KPIs and framework for hotel social media managers
7.Create actionable strategies to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Weichat, YouTube, Tiktok and LinkedIn amongst others as applicable
8.Oversee the creating and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives
9.Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
10.Social media community management
11.Overseeing customer service provided via social media.
12.Coaching employees company-wide on content creation and social media management best practices.
13.Influencer and KOL outreach strategy and management
14.Property marketing communications support – planning and strategy – for existing and new opening hotels
15.Direct management of one social media executive
16.Mentoring and directing indirectly reporting staff members across hotels
17.Close partnership with PR and marketing promotions teams
Click here to apply – https://th.jobsdb.com/th/en/job/head-of-social-media-300003002308119?searchPath=%2Fth%2Fjobs%2Fin-bangkok%2Fhotel-jobs%2F1
5.Indonesia
1.Hotel General Manager
Company Confidential Yogyakarta
REQUIREMENTS
- Less than 43 years old
- Bachelor Degree of Hospitality / Hotel Management
- Experience as Hotel General Manager at least 7 years
- Troubleshooter and decision maker
- Creative thinker
- Personality with integrity
- Ready to be placed at Yogyakarta
RESPONSIBILITIES
- Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
- Be an ambassador for the brand of hotel
- Provide leadership and strategic planning to all departments in support of company’s service culture, maximized operations and guest satisfaction.
- Work closely with the hotel’s stake holders
- Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience.
- Be required to manage between profitability and guest satisfaction measures.
- Hold regular briefings and meetings with all head of departments.
- Manage profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
2.Sales Manager ( Hotel – TS Suites Surabaya )
PT Graha Megaria Raya (TS Suites) Surabaya
Job Description
- Maximal 35 years old.
- Candidate must possess at least Diploma, Bachelor’s Degree, Master’s Degree/Post Graduate Degree in Hospitality/Tourism/Hotel Management or any field.
- At least 4-5 Year(s) of working experience as Sales manager.
- Proactive, high motivation, and work hard to achieve target.
- Responsible for Corporate Sales for the Hotels.
- Clear understanding of the hotel’s business strategies then set goals and to determine action plans to meet those goals.
- Good Communication, Strong Networking & negotiation and analytical skill.
- Placement : TS Suites Hotel Surabaya
3.Administrative Assistant
Pt Tropic world Paradise
Jakarta Barat
Responsibilities
- Answer and direct phone calls
- Organize and schedule meetings and appointments
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Order office supplies
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Provide information by answering questions and requests
- Take dictation
- Research and creates presentations
- Generate reports
- Handle multiple projects
- Prepare and monitor invoices
- Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contribute to team effort by accomplishing related results as needed
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
- Organize travel arrangements for senior managers
- Write letters and emails on behalf of other office staff
- Book conference calls, rooms, taxis, couriers, hotels etc.
- Cover the reception desk when required
- Maintain computer and manual filing systems
- Handle sensitive information in a confidential manner
- Take accurate minutes of meetings
- Coordinate office procedures
- Reply to email, telephone or face to face enquiries
- Develop and update administrative systems to make them more efficient
- Resolve administrative problems
- Receive, sort and distribute the mail
- Answer telephone calls and pass them on
- Manage staff appointments
- Oversee and supervise the work of junior staff
- Maintain up-to-date employee holiday records
- Coordinate repairs to office equipment
- Greet and assist visitors to the office
- Photocopy and print out documents on behalf of other colleagues
Requirements
- High school diploma or equivalent; college degree preferred
- At least 3 years of experience in the field or in a related area
- Proven admin or assistant experience
- Knowledge of office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficient in MS Office with excellent knowledge in excel
- Administrative Assistant top skills & proficiencies:
- Reporting Skills
- Administrative Writing Skills
- Microsoft Office Skills
- Analysis
- Professionalism
- Problem Solving
- Supply Management
- Inventory Control
- Verbal Communication
- Office Administration Procedures
- Typing Skills
- Attention to Detail
- Accuracy
- Multitask
- Telephone Skills
- Teamwork
- Discretion and Judgment
- Patience
4.Sales & Admin Support (Internship)
Halodoc
Jakarta Timur
Job Description
- Help B2B team for sales administration things
- Doing operationg sales for pharmacy
Job Requirement
- Candidate must possess at least Diploma or Bachelor’s Degree in Pharmacy / Pharmacology or equivalent
- Able to operating Microsoft Word and Excel
- Detail oriented people
Candidate must possess at least Bachelor’s Degree in Pharmacy/Pharmacology or equivalent.
- No work experience required.
- Required Skill(s): excel, sales, detail oriented
- Preferably specialized in Healthcare – Pharmacy or equivalent.
5.Distribution Staff
PT Duta Abadi Primantara
Tangerang
Responsibilities
- Lead distribution activites including scheduling, routing, loading and delivery of consumer products.
- Manage warehouse activities.
- Shedules counts with the Accounting Department.
- Maintains a clean and safe working environment.
- Purchase goods and services.
- Keep the goods in the warehouse until the time the goods are needed.
Requirement
- Candidate must possess at least Bachelor’s Degree In Business Studies/ Administration/ Management, Logistic/Transportation or Equivalent.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): planning management, shipping management, warehouse management.
- Preferably Supervisor/ Coordinator Specialized in Logistics/ Supply Chain or Equivalent.
- determine the size and quality of goods to make it easier for consumers to make choices
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