Hotel standard operating procedures (SOPs) are a set of step-by-step instructions compiled to help associates carry out routine operations. SOPs aim to achieve efficiency, quality output, and uniformity of performance while reducing miscommunication and failure to comply with industry regulations.
However, there is no “one size fit all” SOP, as two hotels are not the same and their vision, mission, and focus are also not the same. We will help you to develop your hotel specific customized SOPs and train all staff to followup.